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Terms & Conditions

Welcome to CARINA HILDEBRANDT’s online store. Please read through our terms and conditions carefully before placing an order. By using our website you agree to be bound by the terms and conditions outlined below. Please also read our privacy statement regarding any personal information that you may provide us with.

CARINA HILDEBRANDT is the trading name of Hildebrandt Design Limited. The company is registered in England and Wales, under company number 03820988. We are a retailer selling clothing and accessories for women and men. Our VAT registration number is 924270046.

Our registered address is: T9 Tideway Yard, 125 Mortlake High Street, LONDON SW14 8SN, UK

FABRICS & PRODUCTS

The artisanal nature of our products means that you might sometimes encounter slight imperfections in the weave of the knit or colour. There may be some minimal colour difference in batches of yarn year to year.

PAYMENT & TAXES

All prices quoted on this web site are accurate at the time of going to press and are quoted in pounds sterling. If you wish to purchase in Euros or US Dollars simply change the currency at the top of the page.

Any customs or import duties levied once the packages reaches your destination country will be your responsibility as we have no control over these and cannot predict these charges.

COMPLAINTS PROCEDURE

We aim to satisfy the requirements of all of our customers as efficiently as we can, but we realise that, at times, things may go wrong. When they do we will put them right as soon as possible. If you have a complaint please contact us on +44 208 8781244 or email us on customer@carinahildebrandt.com

Your complaint will be handled confidentially and we will acknowledge your correspondence swiftly by email or phone (please ensure we have your email and/or telephone details). At that time we will advise you how long it will take to resolve your complaint. We will keep you informed throughout the process.

Our telephones are charged at normal tariffs and whenever possible are answered in person. However, if you do happen to speak to anyone in person please be assured that messages are picked up and acted upon on a regular basis.

TERMS & CONDITIONS

The use of this website is subject to the following Terms and Conditions and is conditional on your acceptance of these Terms and Conditions. Any conditions stated on this website do not affect your statutory rights as a consumer.

CONFIRMATION AND GOVERNING LAW

A contract between you and CARINA HILDEBRANDT for the sale of our products will only exist once we confirm your order by contacting you to confirm that your order has been accepted.

The contract shall be deemed to have been concluded in the United Kingdom and shall be governed by the laws of England.

DISCLAIMER

TO THE FULLEST EXTENT PERMITTED AT LAW, CARINA HILDEBRANDT IS PROVIDING THIS WEBSITE AND IT'S CONTENTS ON AN "AS IS" BASIS AND MAKES NO (AND EXPRESSLY DISCLAIMS ALL) REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, WITH RESPECT TO THIS WEBSITE OR THE INFORMATION, CONTENT, MATERIALS OR PRODUCTS INCLUDED IN THIS SITE INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN ADDITION, CARINA HILDEBRANDT DOES NOT REPRESENT OR WARRANT THAT THE INFORMATION ACCESSIBLE VIA THIS WEB SITE IS ACCURATE, COMPLETE OR CURRENT.

REMITTANCE

Price and availability information is subject to change without notice.

Except as specifically stated on this website, to the fullest extent permitted at law, neither CARINA HILDEBRANDT nor any of it's affiliates, directors, employees or other representatives will be liable for damages arising out of or in connection with the use of this website or the information, content, materials or products included on this site. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties.

For the avoidance of doubt, CARINA HILDEBRANDT does not limit its liability for death or personal injury to the extent only that it arises as a result of the negligence of CARINA HILDEBRANDT, its affiliates, directors, employees or other representatives.

RIGHT OF REFUSAL

If your card issuer rejects payment for your order goods will not be dispatched to you. We reserve the right to decline any order and in all such cases a full refund of any payment made will be refunded directly to the purchasing cardholder's card.

In the event a product is listed at an incorrect price we maintain the right to refuse or cancel any orders listed at the incorrect price whether or not the order has been confirmed. If your credit card has already been charged and we subsequently cancel your order, we will immediately issue a credit to the purchaser's credit card account in the value of the incorrect price.

CREDIT CARD SECURITY

When the order is placed on our web site, credit card numbers are encrypted using 128 bit encryption. They are not held in clear text on any Web site.

 

Contact Details TEL: +44 (0)208 878 1244
customer@carinahildebrandt.com
Opening Hours: 10.00 - 18.00